Shipping Information
SALE PERIODS
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Please allow additional processing time for orders placed during sale periods.
UK STANDARD DELIVERY | £2.99
Not in a rush?
- All orders placed before 15:00 GMT will be dispatched on the same day (Mon-Fri).
UK NEXT WORKING DAY DELIVERY | - £4.99
Need it asap?
- Cut off is 15:00 GMT – If you place your order before 15:00GMT Mon – Thurs your order will be delivered to you the next working day.
- Orders placed after 15:00 GMT will not be dispatched until the following working day. Orders placed after 15:00 GMT on Thurs, Fri, Sat or Sun will be dispatched the following working day.
UK SATURDAY DELIVERY | £7.99
Need shoes for Saturday?
- Order up until 15:00 GMT Friday for your parcel to be delivered on Saturday!
BANK HOLIDAYS
Our office hours are Monday – Friday 09:00 – 17:00 GMT excluding Bank Holidays, please allow an extra working day for dispatch.
- Orders during sale periods (Black Friday, Cyber Monday, and Christmas) may experience some extended processing times. Please allow an additional 1-2 days to receive your order.
- Once your order has been dispatched, you will receive a shipping email to keep you updated.
- Orders are processed and dispatched on working days. Please note our UK warehouse will be closed on all observed national holidays here in the UK.
PRE-ORDERS
- All pre-order item dates are estimates of when stock should arrive at our fulfillment facility and are subject to change due to any shipment delays.
Pre-ordered styles will be dispatched within 24 hours of arrival at our facility - Please note any orders that contain in-stock items AND pre-ordered items will be shipped together when ALL items are available at our distribution centre.
INTERNATIONAL | WE DELIVER WORLDWIDE!
- We ship to almost all countries across the globe. If you are having any issues trying to select your shipping destination please contact our team at customerservice@lamoda.co.uk and they will do their best to assist you.
FEDEX NEXT DAY
- Can't wait around? No problem. We offer a priority service; availability is dependent on the shipping destination. See checkout for delivery options available for you.
TAXES & DUTIES
- Please be aware that all international parcels may be subject to import taxes, duties, brokerage, or customs fees upon delivery, and are the responsibility of the customer. We encourage you to check with your local government before ordering to determine what you are likely to pay. We cannot control or prevent any delays within customs. Once a package has entered the destination country, it is likely that the package will be held until customs fees are paid. Please track your package to see when your package has arrived at your local post office or distribution center. If a package is left for too long, it will be returned to us. If you refuse duties or fees on your package or wait too long to pay them, handling fees charged to our account to retrieve the package will be deducted from your refund.
- We cannot reimburse customs fees for returns or exchanges. You may follow the procedure for recouping taxes and duties in the recipient country. If you would like more information regarding customs fees, please get in touch with your local customs office.